Payment & Conditions

Payment & Conditions 

Istanbul Life ORG – Senguler Tourism is a Turkish destination management company, travel agency and Art Gallery based in Istanbul. Established in 1997 and licensed by the Association of Turkish Travel Agencies (TURSAB). ( A Group License Number 4691)

Please feel free to do a quick search at Tursab’s website (Association of Turkish travel agents) to check the authenticity of our travel agency and website. Type in our agency ID ‘4691’ through the below link and click on ‘search’ to see our agency’s details; http://www.tursab.org.tr/en/travel-agencies/search-travel-agency

Where ?


lesartsturcs-II-001-1Istanbul Life ORG – Senguler Travel is located in the center of Sultanahmet. .We are located near the entrance of the TOPKAPI Palace Museum Main Gate .

After you see the main gate the of the palace you will walk from right side to all the way down to the sea and 2 mins walking that you will see our pink building on the right side of the street..
 Address : http:// www.istanbullife.org/about-us/
Google Maps :  https://goo.gl/maps/mvo7GzgwVMu


Istanbul Life ORG – Senguler Travel
Ishakpasa Caddesi No : 6 Cankurtaran Sultanahmet 34400 Istanbul, Turkey
Mail :  info@istanbullife.org   and hakan_hacibekiroglu@yahoo.com
Contact : Mr. Hakan HACIBEKIROGLU Whatsapp : +905337385862
UK Number : +447494423239 Instagram : hakanhacibekir
Facebook :  hakanhacibekiroglu

When?
Each day we organize different cultural tours. For the activities please ;
http://www.istanbullife.org/cultural-toursworkshops/

Who?
We organize small group or private tours as half-day or Full Day, Art and Cultural Tours in Istanbul, Events, and Organizations for Locals and Foreigners…

Payment and Billing
We accept Paypal, Western Union, Bank Payments, or Credit Card Online Payment for purchases. 

              

Shipping
We make the shipments via DHL with Insurance. The products ship immediately after receiving the payment from the customers. The prices of DHL are special to Istanbul Life ORG / Senguler Travel and they change according to destination and weight. DHL does NOT ship to PO Box and APO addresses.
Shipping via DHL takes 2-7 days on average according to the Delivery address.

Taxes and Duties
18% VAT. is included in the order prices.

Cancellations ;
Deposit Payments are Non – Refundable !!!!

If you paid in Full for the Tours, Workshops, Events, or Activities ;

  • 31 and More Days Prior to Departure 100% Full Refund

  • 11-30 Days Prior to Departure – 50% of the Total Purchase Amount

  • 4-10 days prior to departure – 70% of the Total Purchase Amount

  • Within 3 days prior to departure – 100% of the Total Purchase Amount ( No Refund )

  • Day of departure or no-show – 100% of the Total Purchase Amount ( No Refund )

if you have not paid in Full for the Workshops or Activities such as Dervish Ceremonies, Boat Tour, Marbling Lesson, and more !!!

Workshops: https://www.istanbullife.org/cultural-toursworkshops-in-istanbul/

Dervish Shows`: https://www.istanbullife.org/whirling-dervish-ceremony-in-istanbul-turkey/

  • Day of Departure or no-show – 50 % of the Total Purchase Amount

  • Within 3 Days Prior to Departure – 25 % of the Total Purchase Amount